BTR SL carries on business as a retailer of travel products via its websites : btrsl.com Any booking made with btrsl.com will be governed by and subject to these Terms & Conditions. btrsl.com is edited by: BTR SL. btrsl.com is owned 100% by BTR SL
Price, Payment and voucher issue
All tours must be pre-paid, We process payment in USD, EUR, CAD, AUD and GBP. For other currencies, the price is indicative and the amount will be charged in USD at the conversion's rate applicable on the date of your booking.
After payment, BTR SL will send a confirmation / voucher by e-mail. This voucher has to be printed or shown on a smart phone or tablet to present to a member of staff at the boarding point, as a proof of purchase. All information regarding the travelers should be correctly given at the time of booking.
All requests for modifications/amendments must be sent by email to email@example.com / firstname.lastname@example.org In case you have not received your voucher, you must notify BTR SL btrsl.com at least 24 hours before the service.
Cancellation for Advanced payment.
Advance payment for booking not refundable.
Cancellation fee / refund for full tour payments.
Cancellation more than 3 calendar days before the services begin : No cancellation fee. (100% Refund)
Cancellation within 3 calendar days before the services begin : You will be charged a 100% cancellation fee (no refund).
Gift Certificate :
Gift certificate are non-cancelled and non-refundable.
Procedure to cancel a booking :
For cancellation please send us an e-mail to email@example.com / firstname.lastname@example.org
For Whale watching tour
This is a Whale watching expedition,hence tour time may take 2-6 hours.depend on the Whale spot location.
Cancellation 3 days or more before departure: you will receive a full refund,Cancellation less than 3 days before departure non refund,
We do not guaranty Whale sightings. We try our best to search Whale during the tour time.In case of no Whale sightings during the tour time non refund.
If you suffering from any critical illness (heart disease/ Pregnancy) you are not allowed to take the tour.
You should obey the captain's order during the tour, in any case you need to come back early before tour time you will have to pay extra for other boat.
Hotel pick up and drop off free from Galle to Mirissa area and other areas it will be a extra charge.
Disclaimer & Limitation of Liability
The liability of BTR SL / btrsl.com and its affiliate web sites is limited.
BTR / btrsl.com acts only as an agent for the passengers in all functions pertaining to tours, attractions, hotel reservations and accommodations, restaurants, meals and services, sightseeing tours and transportation of whatever nature, and assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond BTR SL / btrsl.com control. BTR SL / btrsl.com can accept no responsibility for the loss or additional expenses due to delay or changes in schedule or other causes.BTR SL / btrsl.com . and his suppliers reserve the right to vary itineraries in order to improve each tour, to the tour members' enjoyment and advantage. BTR SL / btrsl.com and its suppliers reserve the right to cancel or rescheduled any tour departure in accordance with operation requirements.
BTR SL partners with PayPal to provide secure invoicing and payments processing. Your credit/debit card details securely transmitted directly to PayPal without it passing through our (BTR SL) servers
The Client MUST take out suitable travel insurance in order to take part in a tour organised by the Company. If the Client fails to have fully comprehensive travel insurance their contract with BTR SL becomes null and void and BTR will no longer be able to provide any service to the client, including arranging or assisting with medical care.
Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons. The Company is able to assist the Client in obtaining a suitable insurance policy. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour. Clients should satisfy themselves that any travel insurance arranged through the Company is what they require and should arrange supplementary insurance if need
Health, Passport, & Visas
Each customer has to check he has the appropriate documents for his journey especially (but without limitation) if he booked tours, packages or transfers including flight or visit of a country different from the country of departure. He has to own and bring a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents.
BTR SL / btrsl.com acts as a mediating company between clients and local tour operators. In the unlikely event that you were not satisfied with your tour or transfer reservation, you may file a complaint within 1 month from date of service. A written documentation must be sent to our customer service team by email and this would be forwarded to the tour operator for investigation. Complaints received beyond the deadline can no longer be entertained and will not be eligible to any refund. Any booking made with BTR SL / btrsl.com will be governed by and subject to the Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of BTR SL.